Refund policy

Certainly! Here's an example of a 100% satisfaction guarantee policy:

Whiskey Piston Co. 100% Satisfaction Guarantee

At the Whiskey Piston Co., we're proud to stand behind the quality and craftsmanship of our whiskey tumblers. We're dedicated to providing you with a product that not only meets but exceeds your expectations. This is why we offer a 100% Satisfaction Guarantee on all of our products.

If you are not completely satisfied with your purchase, for any reason, within 30 days from the date of purchase, we promise a hassle-free return process and full refund. We believe in our products and want to ensure your absolute satisfaction as a valued customer.

Here's how it works:

  1. Contact Us: If you're not completely satisfied, simply reach out to our customer service team via email at admin@whiskeypiston.com within 30 days of receiving your order. Please include your order number and briefly explain the reason for your return.

  2. Return Product: Upon receiving your return request, we'll provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping your product back to us. Please note, customers are responsible for return shipping costs.

  3. Get Your Refund: Once we receive your returned item and confirm it's in its original condition, we'll process your refund. Refunds typically take between 5-7 business days to appear on your statement, depending on your bank.

We are confident in the quality and craftsmanship of our products and hope you love your purchase as much as we do. If for any reason you don't, we're here to make it right.

Please note, our 100% Satisfaction Guarantee applies to online purchases made directly through the Whiskey Piston Co. website and does not cover any damage due to misuse or mishandling by the customer.

Thank you for choosing Whiskey Piston Co., where we're not happy unless you're happy!

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.